This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
Writer, Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
  • 910 items added with 524,335 views
  • Feb 28, 2023

By upgrading billing and customer service systems, utilities hope to improve customer satisfaction and lower costs.  Central Hudson Utility, Summit Utilities, PPL Electric Utilities and SDG&E have experienced more than a few snags changing their systems but as a whole, utility professionals agree that it is time to upgrade.  The city of Tallahassee has launched a new program for customers to pay their bills.  The UMAX solutions are built on Microsoft Dynamics 365 platform and are specifically designed for utilities.  The upgraded system should provide better security and more ways to manage data.  What lessons has your utility learned transitioning to new programs?  What preventable pitfalls would you warn others about?


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