This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Paul Korzeniowski's picture
B2B Content producer Self-employed

Paul is a seasoned (basically old) freelance B2B content producer. Through the years, he has written more than 10,000 items (blogs, news stories, white papers, case studies, press releases and...

  • Member since 2011
  • 1,288 items added with 425,585 views
  • Nov 22, 2021
  • 101 views

Traditionally, utilities viewed customer service as a necessary expense, something that had to be done but done as cheaply and quickly as possible. Not anymore: 64% of customer service and support leaders said that using customer service to grow the business is their most critical priority in 2022. Historically, utility customer service has scored lower than other market segments, such as consumer goods, so what organizational changes must accompany this change in thinking?

Paul Korzeniowski's picture
Thank Paul for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
More posts from this member
Discussions
Spell checking: Press the CTRL or COMMAND key then click on the underlined misspelled word.

No discussions yet. Start a discussion below.

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

                 Learn more about posting on Energy Central »