Call for Articles - "The Transformation of Utility Customer Care"
- Apr 26, 2019 10:50 pm GMT
This item is part of the Special Issue - 2019-05 - Customer Care, click here for more
The Energy Central Utility Customer Care Community is preparing a special issue report around the “Transformation of Utility Customer Care” and we’d like to include your voice.
We are looking for insightful and forward-thinking ideas in any of the following areas:
- Billing & Payments
- Contact Center
- Credit & Collections
- Field Services
- Digital customer engagement
- Management strategies
- CX - Customer Experience
- Use of social media, Chat bots and other tools used for communication
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