This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 


Call for Articles - "The Transformation of Utility Customer Care"

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Audra Drazga's picture
Vice President of The Power Industry Network Energy Central

I am the VP of the Energy Central Power Industry Network.  In this role, I help to connect professionals in the power industry through the development and management of topic-specific community...

  • Member since 2012
  • 766 items added with 400,118 views
  • Apr 26, 2019 10:45 pm GMT

This item is part of the Special Issue - 2019-05 - Customer Care, click here for more

The Energy Central Utility Customer Care Community is preparing a special issue report around the “Transformation of Utility Customer Care” and we’d like to include your voice.  

We are looking for insightful and forward-thinking ideas in any of the following areas: 

  • Analytics
  • Billing & Payments
  • Contact Center
  • Credit & Collections
  • Field Services
  • Digital customer engagement
  • Management strategies
  • CX - Customer Experience 
  • Use of social media, Chat bots and other tools used for communication

Your access to Member Features is limited.

Why participate and share your insights: 

  • Establish yourself as a leader in the Utility Customer Care.
  • Network and collaborate with other professionals in the community.
  • Help the industry and other professionals working in Customer Care.

How you can participate: 

You can send your submissions to  Please mention “Transformation of Utility Customer Care Special Issue”.  Or, you may also submit your article on-line through the “start a post” option.  If you chose this method, please add the tag #Customer Care May 2019.  Also, we ask that you schedule your post to go live on May 24th and not before.  This way the post is fresh content for the special issue! 

Please make sure your submission meets our content guidelines: Community Standards and Posting Guidelines

Solution providers:

We are offering special content sponsorship opportunities for this issue.  This is a great opportunity to reach our customer care and utility business network community membership of over 30,000+.  Download the special issue guide now

Due date for all submissions is May 24th, 2019

I look forward to reading your insights and sharing them with the community!

Audra C Drazga
VP of The Power Industry Community

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