- May 7, 2018 2:08 am GMT
This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
It seems like utilities are facing more criticism than usual these days -- largely because of weather-related incident. This column in the Los Angeles Times is a prime example of that criticism and warrants a quick and immediate response from California utilities. The key is to make your points without sounding too defensive.
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