Beyond the Bill - Customer Care Is Evolving into Consumer Education
- May 16, 2021 4:07 pm GMT
In the not-so-distant past, when a light switch was turned on, not too many people thought about what is required to ensure the electricity was there to meet the demand when the switch was flipped. With the level of smart meters, thermostats, and appliances being installed in homes continually on the rise, utility customers want to be more engaged than ever before regarding their electricity consumption. Simply delivering the electricity to their home is no longer enough. Combine this with an increasing number of competitive suppliers customers can choose from to supply their electricity, and it is clear to see that customers are in control of not only their energy use, but also who they purchase that energy from and how that energy is produced.
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