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Avangrid-PNM quagmire: Debate over proposed merger expected to flare up as PRC seeks to rehear case
How can utilities maintain customer satisfaction during mergers? Avangrid’s Rochester Gas & Electric utility in New York was ranked No. 1 in 2020 for customer satisfaction by J.D. Power. However, a proposed merger has opponents pointing to Avangrid’s Central Maine Power (CMP) and the problems it had after installing a new customer service system in 2016. As a result, CMP ranked lowest in customer satisfaction by J.D. Power in recent years.
Avangrid-PNM quagmire: Debate over proposed merger expected to flare up as PRC seeks to rehear case
Here's what to know ahead of request to remand merger decision back to the Public Regulation Commission.
Source: www.abqjournal.com
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