Part of EnergyBiz® Network »
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Shared Link
Are You Empowering Call Center Agents With the Right Knowledge?
Consumers want knowledgeable agents to assist them with products and services, however, many agents are unable to view or access the information they need to be of greater assistant to the customer. How can your utility empower customer service representatives with the ability to provide accurate and thorough information? How important is it for companies to provide support staff the information they need to protect, build and strengthen customer relationships?
Are You Empowering Call Center Agents With the Right Knowledge?
Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention.
Source: www.cmswire.com
Discussions
No discussions yet. Start a discussion below.
Thank Nevelyn for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Your access to Member Features is limited.
Sign in to Participate