Are energy utilities giving customers what they want? Data points to no.
- May 22, 2020 5:15 am GMT
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
The energy utilities sector continues its slide.
Following a 2.7% drop in customer satisfaction a year ago, energy utilities faltered yet again, dipping 1.5% to a score of 72 (on a 100-point scale) per the 2019-2020 American Customer Satisfaction Index (ACSI) Energy Utilities Report.
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