
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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AEP Ohio rate hike kicks in June 1: What it means to your electric bill
Nobody likes rate increases, but they obviously can't always be avoided, and the public is going to be unhappy. Still, utilities have to explain why the increase is occurring, detail what options customers have and offer money-saving measures. AEP Ohio does a good job here in covering all the bases.
AEP Ohio rate hike kicks in June 1: What it means to your electric bill
AEP Ohio's 28% rate increase kicks in June 1, but there are ways to keep at least some of that hike in check.
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