This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Apr 30, 2022
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Good customer service has always been a priority in the service industry.  Now utilities are shifting toward a more customer-centric mindset.  To reach that goal, utilities must educate and empower customers, provide options for customers to participate in clean energy, equip customer service reps with the best tools and clearly communicate business practices.

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