In 2019, Energy & Utilities must leverage Conversational AI Platforms to boost Customer Experiences
- Jan 21, 2019 3:21 pm GMT
This item is part of the Special Issue - 2019-01 - Predictions & Trends, click here for more
Today, Energy & Utility (E&U) companies are reeling under pressure in coping up with the evolving expectations of customers in the digital era. To address this challenge, one key approach is to bring in conversational user experience, as part of your CX strategy. This will elevate your Customer Experience (CX) by harnessing the power of AI onto customer facing systems & operations. In this context, E&U companies are showing a strong preference to leverage the technological advancements of Intelligent conversational interfaces to drive customer interactions through chatbots, virtual assistants, voice enabled smart-home devices.
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