Vlocity Energy & Utilities Cloud is the only complete customer experience (CX) and CRM platform for energy and utility companies on Salesforce. Vlocity enables an entirely different approach to customer experience transformation for regulated utilities and competitive energy retailers, helping contact centers, key account teams, digital and IT leaders change the way they engage with their customers—residential, commercial and industrial—across all channels.
The Vlocity Energy & Utilities Cloud transforms Salesforce into a complete Energy and Utility customer engagement and customer experience platform for customer service, engagement, marketing, sales, and revenue generation with packaged integrations to billing and front-office systems. Core is a set of capabilities extending the power of Salesforce for the industry, including and extensive utility industry process library, an advanced product catalog, offers and promotions, CPQ/ pricing, proposal and contract management, and market fulfillment, all delivered natively within the Salesforce platform for rapid and simplified deployment.
Vlocity Energy & Utilities Cloud is the modern platform that energy companies need to deliver superior customer experiences across all channels and to operate with greater agility in a changing marketplace. Vlocity takes the risk out of deploying utility customer experience and CRM, significantly reducing the time required to deploy Salesforce and reducing total cost of ownership to a fraction of that of traditional on-premise technologies.
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