Message Broadcast
Message Broadcast provides engagement solutions that shape customer experiences for the world’s top utilities. As a leader in intent-driven conversation, we improve customer satisfaction and operational efficiency across all channels.
Case Study
Message Broadcast Case Study: SoCal Edison
This item is part of the Special Issue - 2019-05 - Customer Care, click here for more
Southern California may be known for blue skies and sandy beaches, but it is no stranger to natural disasters. Wildfires burned nearly 2 million acres of California landscape in 2018, and ten of the twenty most destructive fires have happened since 2015. Download this important case study to learn how Southern California Edison and Message Broadcast collaborated on an emergency notifications platform that has led to a rise in customer satisfaction, increased resource productivity by 60%, improved notification execution times by 80%, and eliminated delivery latency of critical communications.
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Related Special Issue Content
Utility Customer Care - Spring 2019
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