Latest News & Announcements

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success
Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...
FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications
iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...
Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps
iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...
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Utility contact centers making strides in improving metrics, new Chartwell report details
Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...
Energy audits are commonplace in the industry, but design and promotion can be key to participation
Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...
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ENERGY BLOGS

The Truth About The TXU Free Nights Plan

Blogger Photo By Holbert Janson - TXU's latest electricity rate plan (marketing gimmick) is designed to grab consumer’s attention. But for most people, it’s not likely more...

Customer and Utility Perspectives Part 3: Energy Efficiency Program Sign-Ups

Blogger Photo By Sam Zastrow -   Are your energy efficiency programs meeting goals and expectations? In the design, implementation and management of energy efficiency programs more...

Energy Rebates Can Save Big Bread

Blogger Photo By Mike Smith - by Mike Smith, Energy Central and Huffington Post blog columnist   Washington, DC -- OK, when was the last time more...

Break Through in IT and Control Systems can lead to Plug and Play Smart Grid Systems

By Alok Misra - Recent Advances in ITand Control Systems can very early lead to Plug and Play Smart Grid systems. However the lacking more...

Customer and Utility Perspectives Part 2: Customer Survey Strategy

Blogger Photo By Sam Zastrow -   Are your energy efficiency programs meeting goals and expectations? In the design, implementation and management of energy efficiency programs more...
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Demystifying Utility Analytics -- What it's all about, where it's going, and how to get started.

 Monday May 21, 2012 - 11:00 AM Eastern - Virtual Event

This webinar offers pragmatic advice for utilities that are considering data analytics investments; it shares insights from a utility that has been on the leading edge of the data analytics movement in power generation; and it discusses the opportunity to more...

Customer Analytics Issues, Trends, & Drivers

Wednesday May 30, 2012 - 12:00 PM Eastern - Virtual Event

Utilities have historically made significant investments in their customer care systems and processes, yielding a data-rich environment that is now being enhanced with the influx of smart meter data. Monthly meters yielding 12 annual data events per meter will be more...

Consumer Engagement & the Role of Mobile Apps

 Thursday Jun 7, 2012 - 11:00 PM Eastern - Virtual Event

The new consumer is a mobile consumer: always "on", 24/7. They prefer texting over e-mail, and e-mail over a phone call or face-to-face communication. more...
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Articles

12 Bottom Line Improvement Ideas for 2012 for your Billing And Payment Channels

By Scott McCollum
Sott McCollum, President of BillingTree, one of the nation's leading on-demand payment processors, outlines 12 ideas that can help organizations improve their bottom line in 2012. more...
Filed Under Billing & Customer Care

Smart Grid - Only Innovation and Competition Will Bring Consumer Engagement

By Joao Gomes
The only way to bring innovation, new ideas and intelligence for the Energy Sector is to accelerate competition. No other initiative will be successful, if we do not take the competition and the option of more...
Filed Under Billing & Customer Care

Better Together: Unifying Gas, Water and Electricity Management Systems

By Matthew Burkmier
When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand more...
Filed Under Billing & Customer Care

Understanding Multi-Channel Customer Contact Workflow

By Anirudh Mohanty
Are you unable to manage overall workload, resourcing and capacity across the organization?

Is it difficult amending processes in current system in line with changing business requirements?

Can the increasing cost of operations for various more...
Filed Under Billing & Customer Care

Integrys Takes a Multi-Pronged Approach to Drive E-Billing Growth

By Mary Kay Wesolowski
Despite the fact that electronic bills, or e-bills, have been around for more than a decade, there is still a lack of consumer awareness about them. Many consumers lack insight into the availability of e-bills, more...
Filed Under Billing & Customer Care
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