Join David Loshin from Knowledge Integrity and H. Christine Richards with the Utility Analytics Institute, a division of Energy Central, to discuss critical links between data quality and customer analytics in the utility industry. more...

Utilities are facing entirely new challenges as a result of the smart grid movement, tighter reserve margins, changing weather patterns and many other facets of almost a "Perfect Storm" for utilities. Keeping their field workers in the field and "in-touch" with headquarters through mobile systems is increasingly important. more...

Increasingly utilities are seeking to automate demand response processes by integrating demand response management systems to their back office IT infrastructure while, offering their industrial, commercial and residential customer's value-add services within their demand side management programs. Join us for this webcast featuring a real life demand response case study from Andrew Hortsman, Manager of Load Response from Wabash Valley Power. more...

Talk about 'the perfect storm:' Extreme weather meets social media, online and mobile devices. The last 12 months have provided no shortage of examples that demonstrate how utilities' customer service requirements are changing. Clearly, interacting with utility customers is becoming increasingly complex. Customers expect fast and informed interactions with their service providers--anytime, anywhere. But like most challenges, the mixing of new media with traditional channels, and the convergence of customer service, sales and marketing creates opportunity--your utility has new ways to establish relationships with your customers, to provide `next generation customer service' and to engage them in energy efficiency programs. So, where to begin? more...

Utilities will have to raise and spend $1.5 trillion by 2030. That is more than 1.5 times their current net asset value. At a time of flat energy sales, this will put unprecedented financial pressure on utilities - and CFOs in particular. Attend this webcast to learn new methods to prepare for the financial challenges ahead from leading utility CFOs. more...

With more active projects that any other state or province, there is a transmission rush in Texas. The transmission project boom is the direct result of Texas pioneering renewables development and smart planning processes. more...

Webcast 2 of 2 - Please join Debra Brooks, Project Manager at Southern California Edison, for the replay of a compelling two-part webcast series that reviews the major technical changes throughout Southern California Edison as they unified their design process with new utility design software. SCE standardized and obtained efficiencies in design and engineering processes by utilizing AutoCAD® Utility Design (AUD) as their Transmission & Distribution graphical design tool.

To view the recording from this webcast, click here.

This webcast is the second of two in this series. To view the recording from the January 18th webcast, please click here.

The electric distribution system is undergoing an evolutionary change thanks to the implementation of smart grid technology. With the addition of millions of points of new data on the grid, it's even more imperative that utility operations be able to monitor and control, in near real time, what's happening on the distribution network. more...

Please join Anna Russell who will share SCANA's assessed business value, lessons learned from their Business Intelligence Solutions and successful design implementations. She will also provide some of the unexpected customer benefits they have realized for departments such as CIS Support (IT and non-IT), Load Research and Customer Contact Centers. more...

Information is increasingly at the strategic core of the utility enterprise. In order for the utility to get more efficient and contain costs at times of flat revenues, to bring in all the new technologies now in the wing, and to better serve customers - the CIO must be part of the discussions to make that happen. more...