Demystifying Utility Analytics -- What it's all about, where it's going, and how to get started.
This webinar offers pragmatic advice for utilities that are considering data analytics investments; it shares insights from a utility that has been on the leading edge of the data analytics movement in power generation; and it discusses the opportunity to apply proven tools and key learnings to the many new challenges in the Smart Grid space. more...
Customer Analytics Issues, Trends, & Drivers
Utilities have historically made significant investments in their customer care systems and processes, yielding a data-rich environment that is now being enhanced with the influx of smart meter data. Monthly meters yielding 12 annual data events per meter will be exploding to as many as 35,040 data events as utilities begin migrating to 15-minute interval reads. more...
Securing AMI at BC Hydro: The Benefits of a Multi-Layered Security Architecture
Cyber security is one of the top concerns for utilities that are implementing a smart grid network solution. Consumer privacy and data integrity are critical. The good news is that industry leaders have established proven processes and procedures to mitigate threats, improve resiliency and reduce risk. Join this discussion on how BC Hydro has applied both network and application layer security to bulletproof their multi-service smart grid infrastructure for their 1.8 million meter AMI deployment. more...
Consumer Engagement & the Role of Mobile Apps
The new consumer is a mobile consumer: always "on", 24/7. They prefer texting over e-mail, and e-mail over a phone call or face-to-face communication. more...